Cancelling Programs

• Go to Manage > Programs and search for the program you wish to cancel.
• Click on Program details.
• Scroll down to view the names of the participants in this program that will be cancelled.

• Refund each participant by clicking on the red X – this will start the refund process for you, so that you can refund the participant for a program that is no longer available. When clicking that red X – this message will appear – click OK as you wish to cancel the registration:

If you already refunded some members but they still appear on the program list, this will process will also remove them from the program listing.

• Go back to the program page by searching for it again (do not use your back button in your browser). Once you have completed all refunds, scroll down to the bottom of the program page until you see – ARCHIVE this program. When you click the Archive button this will move the program into archive mode and remove it from your program offerings.