How to add an admin fee to my invoice?

To add an admin fee to your invoices, navigate to Manage–>Admin Fees.  If this option does not appear for your organization in the Manage menu, please contact your Account Manager.

Click New to add an admin fee:

Enter the fee details:

The admin fee can be either a $ or % type.

If the “Apply to online credit card payments only” box is NOT selected then this fee will be added to the invoice immediately in the cart and any invoices generated will also include a line item for this fee amount.

If the “Apply to online credit card payments only” box is selected, this fee will only be applied at the checkout.  This applies to users paying fees online and for payments collected via impersonation.

If the “Apply to Telepay payments” box is selected, this fee will apply to all Telepay transactions.  The user will be notified of the additional charge on the call before they enter their credit card information.  An option to cancel the transaction is also given.

Both of these options can be selected at the same time.

Admin Fees can be enabled, disabled, edited and removed at any time using the options from Manage–>Admin Fees.

1. To disable, select the blue stop button.

2. To enable, select the green play button.

3. To edit, select the yellow pencil.

4. To delete, select the red ‘x’.