Offline Users

Offline users are users who have never logged into Central before.

Admins can attach an email address that is being used by the user with another Central account:

To do this, navigate to the user profile and edit their primary email field. Enter the email address that they are using elsewhere and click Update. A warning message will appear. Click the Continue button to confirm. Please note that once the Continue button is clicked, the online user from the other organization will now have access to the offline user’s invoices and entourage. It is very important to ensure that you are connecting the correct email address to this user as they will now have access to personal information. This process cannot be undone.

The following items will transfer from the original offline user to the new online user: entourage members, invoices, credits, passcodes, memberships, facility bookings, registrations, properties. This process cannot be undone.

The original offline user will be made inactive. You make them active again if necessary.

The online user now replaces the offline user, so you may need to update their contact information if they have not already done so.

The online user can now log into their previous Central organization and your organization as well, using the same password. Any entourage members from the previous organization are not transferred to the new organization.