Active vrs. Inactive or Offline Users

• To make a user Inactive, navigate to their user profile and click on the Make User Inactive button.
• The system will notify you that the user is now inactive.  To make the user active again, click on the Make User Active button.
• A user cannot be made inactive if they have any active memberships.  The membership must be suspended first.
• If a user is made inactive, the admin should be sure to review any entourage connections to ensure that they are also made inactive (if necessary) or added to a different entourage (if necessary).
• Inactive users will no longer appear in the system except for the search results page.

When you go to Manage > Users, all of your users will be displayed and you can search by page number. However, it is far easier to use the search bar to locate a user:

In the search bar, enter some or part of the name of the user. The more information that you enter in the search bar will narrow down your search results.

There will be filters on the left side that'll help you categorize the users that show up and will show you how many results match the name/information you entered.