Impersonation

Once you have located the user (either by using the search bar or another means), click on the name of the user to view their profile.

When administrators impersonate a user, they will get the view that the user gets when they log in, with a few more features that only administrators can access like refund, override a restriction or apply discount. An administrator impersonating a user can: register the user for a program, edit the user’s profile including entourage or pay for an invoice, from the dashboard you can add a membership, enroll the user in programs and book facilities.You can also use the search bar to search for memberships, programs and facilities.

From the user page, click the Impersonate button.

You now have the ability to see the system as that user would as if they had logged in on their own. Note that whenever you are impersonating a user, a red box appears and displays who it is that you are impersonating.  At any time, you can click the link to End Impersonation to return to the user page.